Registered users must not knowingly allow their account to be used by any other person or allow any third party access to restricted areas of the site via their account.

SMi reserve the right to withdraw Registered User status at any time without having to give prior notice or explanation.

Payment:

If payment is not made at the time of booking, then an invoice will be issued and must be paid immediately and prior to the start of the event. If payment has not been received then credit card details will be requested before entry to the event. CD ROMs will not be despatched until payment has been received.

Substitutions/Name Changes:

If you are unable to attend you may nominate, in writing, another delegate to take your place at any time prior to the start of the event. Two or more delegates may not ‘share’ a place at an event. Please make separate bookings for each delegate.

Cancellation:

If you wish to cancel your attendance at a Conference and/or Briefing and you are unable to send a substitute, then we will refund/credit 50% of the due fee less a £50 administration charge, providing that cancellation is made in writing and received at least 28 days prior to the start of the event. Regretfully cancellation after this time cannot be accepted. We will however provide the Conference documentation on CD ROM to any delegate who has paid but is unable to attend for any reason. Due to the interactive nature of the Briefings we are not normally able to provide documentation in these circumstances. We cannot accept cancellations of orders placed for Documentation or Audio Recordings on CD ROM as these are reproduced specifically to order. If we have to cancel the event for any reason, then we will make a full refund immediately, but disclaim any further liability.

Alterations:

It may become necessary for us to make alterations to the content, speakers, timing, venue or date of the event compared to the advertised programme.

Data Protection:

The SMi Group gathers personal data in accordance with the UK Data Protection Act 1998 and we may use this to contact you by telephone, fax, post or email to tell you about other products and services. Unless you tick here h we may also share your data with third parties offering complementary products or services. If you have any queries or want to update any of the data that we hold then please contact our Database Manager databasemanager@smi-online.co.uk or visit our website www.smi-online.co.uk/updates quoting the URN as detailed above your address on the attached letter.

VAT:

VAT may be charged at the local rate on each conference. Delegates may be able to recover VAT incurred by contacting Eurocash Corporation plc (0)1273 325000, eurocash@eurocashvat.com. Eurocash are specialists in recovering cross boarder VAT.

PAYMENT TERMS:

All orders carry a 100% liability immediately after receipt of order. If you wish to cancel your order, the request must be made in writing. However, the 100% liability will remain.

Payment is due 30 days after invoice.

NO REPORT WILL BE DISPATCHED UNLESS PAYMENT HAS BEEN RECEIVED IN FULL

COPYRIGHT:

No part of SMi reports may be copied, stored in a retrieval system or transmitted in any form without prior permission from SMi Group Ltd.

INDEMNITY:

Although every effort has been made to ensure the accuracy of the material and integrity of the analysis presented, SMi Group Ltd accepts no liability for the contents of its reports.

CONFERENCE DOCUMENATION REQUIREMENTS

Minimum Requirements to run the Conference Documentation on CD Rom:
Windows NT, 2000 or XP
Pentium 3 Processor
128MB RAM

The following free software must be also installed and running on the computer:
Internet Explorer 5 or higher – This must be the default internet browser.
Acrobat Reader 5 or higher

The entire contents of this web site are subject to the laws of copyright and intellectual property rights. The contents of this web site may be printed for personal informational use as long as the copyright notices stay intact, but may not be re-distributed, re-sold, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of The SMi Group.

Any infringements will be rigorously pursued.

The documents and related graphics published on the SMi Group website could contain technical inaccuracies or typographical errors. Changes are periodically added to the information herein. SMi and/or its suppliers may make improvements and/or changes to the products described herein at any time.

In no event shall SMi and/or its suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of information available on the SMi website.

There are links on SMi Online that will allow you to leave the website. These linked sites are not under the control of SMi and SMi is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. SMi is not responsible for webcasting or any other form of transmission received from any linked site. SMi is providing these links only as a convenience, and the inclusion of a link does not imply endorsement by SMi of the site.

Agreeing to the terms and conditions of use of this web site constitutes a contract which is governed by English Law.

To protect your privacy, SMi Online follows the following principles in accordance with world-wide practices for customer privacy and data protection.

We will ask you when we need personal information that personally identifies you or allows us to contact you. We will only ask you to register once. We will use your personal information for four primary purposes:-

• To make the site easier for you to use by not having to enter information more than once
• To help you quickly find services or information on SMi Online
• To help us create content most relevant to you
• To alert you to products, special offers, updates information and other new services from SMi and our partner companies

If you choose not to register or provide personal information, you can still use most of SMi Online, but you will not be able to access areas that require registration. If you decide to register, you will be able to select the kinds of information you want to receive from SMi by selecting your sector of interest. If you do not wish SMi to communicate with you about offers regarding SMi products and services, please write to the Marketing Services Manager, SMi Group Ltd, Unit 122-124, Great Guildford Business Square, 30 Great Guildford Street, London, SE1 0HS, or e-mail customer_services@smi-online.co.uk.

SMi occasionally allows other companies to offer our registered customers information about their products and services. If you do not wish to receive information from third party companies, please write to the Marketing Services Manager, SMi Group Limited, Unit 122-124, Great Guildford Business Square, 30 Great Guildford Street, London, SE1 0HS, or e-mail customer_services@smi-online.co.uk.

We will provide you with the means to ensure that your personal information is current and correct. You may review and update this information at any time within your 'virtual briefcase'.

SMi Online has taken strong measures to protect the security of your personal information, and we take precautions to protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction.

If you believe SMi has not adhered to the above principles please write to the Database Manager, SMi Group Ltd, Unit 122-124, Great Guildford Business Square, 30 Great Guildford Street, London, SE1 0HS, or e-mail customer_services@smi-online.co.uk